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Frequently Asked Questions (FAQ)

Welcome to the Elvira Help Center! Below are answers to some of the most common questions. If you still need help, feel free to reach out at support@shopelvira.com.

🛒 Ordering & Products

Q: Where are your products shipped from?
A: We work with global suppliers to offer the best prices and innovation. Products may ship from our international warehouses or regional fulfillment centers depending on your location.

Q: Can I cancel or modify my order?
A: Orders can only be canceled or changed within 12 hours of placement. Please email us immediately at support@shopelvira.com with your order number.

Q: Are your products covered by warranty?
A: Many of our electronics and gadgets include a manufacturer warranty. For warranty claims or support, please contact us with your order details.

🚚 Shipping & Delivery

Q: How long does shipping take?
A:

  • USA & Canada: 5–10 business days

  • International: 7–15 business days
    Shipping times vary by product and location.

Q: How do I track my order?
A: Once your order is shipped, you'll receive a tracking link via email. You can also track it using the Order Tracking page on our website.

Q: Do you offer free shipping?
A: Yes! We offer free shipping on orders over $75.

💳 Payments & Refunds

Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.

Q: Is my payment information secure?
A: Absolutely. Our store uses encrypted SSL security and trusted payment gateways to protect your data.

Q: What is your return policy?
A: We accept returns within 14 days of delivery. Items must be unused and in original condition. See our Returns & Refunds Policy for more details.

❓ Other Questions

Q: Do you offer bulk or wholesale pricing?
A: Yes, for large orders or business inquiries, please contact us at business@shopelvira.com.

Q: How can I contact your support team?
A: You can email us anytime at support@shopelvira.com. We typically respond within 24–48 hours.

Still need help? Reach out to our support team – we’re happy to assist!